Freedom Plumbing, Inc. Policies
Long-Form Terms & Conditions Agreement
This Long-Form Terms & Conditions Agreement is incorporated into all estimates, work orders, invoices, service agreements, and contracts issued by Freedom Plumbing, Inc. Approval of any estimate, authorization of work, signature, or submission of payment constitutes acceptance of all terms contained herein.
Property Owner Authorization Policy
The individual approving work must be the legal property owner or an authorized agent acting on behalf of the owner (property manager, tenant with written authorization, general contractor, etc.).
By approving estimates or authorizing work, the signer represents that they have full authority to approve plumbing services and accept financial responsibility for all charges incurred
.If authorization is provided by a tenant or third party:
- They assume financial responsibility unless prior billing arrangements are approved in writing
- Freedom Plumbing is not responsible for disputes between property owners, tenants, or agents regarding payment
If the legal property owner is not present, a responsible adult (18+) must be onsite to provide access and approval unless prior arrangements are made.
Failure to obtain proper authorization does not relieve the responsible party of payment obligations once work has been performed.
Minors, Child Safety & Legal Adult Presence Policy
For safety, legal, and liability reasons, a responsible legal adult eighteen (18) years of age or older must be present at the property for the duration of all scheduled services unless prior written arrangements have been approved by Freedom Plumbing.
Our services are not directed to or performed for individuals under the age of eighteen (18) without adult supervision and authorization.
Plumbing work may involve hazardous conditions including but not limited to:
- Power tools and sharp equipment
- Open access points or floor penetrations
- Hot water, gas, or pressurized systems
- Sewer or biohazard exposure
- Debris and construction materials
Pets & Animals Safety Policy
This policy applies to all animals regardless of size or temperament. For safety and liability reasons, all pets and animals must be secured and kept clear of work areas at all times while Freedom Plumbing personnel are onsite.
Plumbing work may involve tools, equipment, open access points, noise, and hazardous conditions that may startle or endanger animals and workers.
Customer is responsible for:
- Securing pets prior to technician arrival
- Preventing animals from entering work zones
- Informing Freedom Plumbing of aggressive or protective animals in advance
Customer assumes full responsibility and liability for any injuries, medical treatment, lost time, or damages resulting from animal bites or interference with work activities.
Freedom Plumbing shall not be held liable for injuries to pets or damages resulting from pets interfering with tools, materials, or active work areas.
1. Estimate Disclosure (Non-Contract Notice)
THIS IS AN ESTIMATE — NOT A CONTRACT FOR SERVICES
Any estimate provided by Freedom Plumbing, Inc. is furnished as a good faith projection of work to be performed based on visible conditions at the time of evaluation. Estimates do not include:
- Concealed or unknown conditions
- Material price increases
- Additional labor or materials required
- Code upgrades discovered after work begins
Estimates are not a guarantee of final price. Customer authorizes work to proceed based on these estimated terms and acknowledges pricing may change if conditions differ.
2. Deposits & Scheduling
A deposit equal to thirty-five percent (35%) of the total project cost, or an approved surety bond, may be required prior to scheduling work or ordering materials on projects exceeding the Company’s established deposit threshold.
The deposit threshold amount is subject to change at the sole discretion of Freedom Plumbing, Inc. without prior notice.
Failure to remit required deposits may delay scheduling.
3. Special-Order Materials (Non-Refundable)
All special-order parts and materials are non-refundable once ordered, regardless of project size or contract amount.
Special-order items include but are not limited to:
- Custom fixtures or finishes
- Non-stock water heaters
- Specialty valves or equipment
- Manufacturer direct-ship products
- Custom fabrication materials
4. Payment Terms
Payment is due in full upon completion of work unless prior written payment arrangements or approved account terms have been established.
Flat-rate pricing includes labor, materials, and applicable taxes. Itemized price breakdowns are not provided.
Accepted Payment Methods:
- Cash
- Check
- Credit/Debit Card
Balances not paid within five (5) days of the invoice due date will incur a $35 late fee. In addition, a finance charge of 1.5% per month (18% APR) will be applied to all unpaid balances thereafter.
These late fees and finance charges apply to all customers, including accounts with pre-approved payment terms.
Accounts more than thirty (30) days past due may be subject to service suspension, collections referral, and mechanics lien enforcement as permitted under South Carolina law.
Customer agrees to be responsible for all costs incurred in the collection of delinquent balances, including but not limited to attorney fees, court costs, filing fees, lien costs, and collection agency charges.
Any discounts, promotions, or price reductions applied to the original invoice may be revoked or adjusted in the event of non-payment or delinquent account status.
5. Collections & Legal Remedies
Unpaid balances may result in collection action including but not limited to:
- Property lien filing
- Civil court action
- Collection agency reporting
- Attorney fee recovery
6. South Carolina Mechanics Lien Disclosure
NOTICE TO OWNER
Under South Carolina law, contractors, subcontractors, and material suppliers who provide labor or materials for property improvements may have lien rights if unpaid.
Freedom Plumbing, Inc. reserves the right to file and enforce a mechanics lien for unpaid labor, materials, interest, attorney fees, and associated costs as permitted by law.
Failure to remit payment may result in a lien being recorded against the serviced property.
7. Cancellations & No-Show Policy
A minimum 24-hour notice is required for cancellations or rescheduling.
Service charges may apply if:
- Appointment is missed
- Customer is unavailable onsite
- Access is not provided
- Cancellation occurs upon technician arrival
Right to Stop or Refuse Work
Freedom Plumbing may cease or refuse work for non-payment, unsafe conditions, harassment, denied access, code violations, or operational concerns. All incurred costs remain due.
8. Access to Property
Customer must provide safe and unobstructed access to all work areas.
Freedom Plumbing is not responsible for:
- Moving furnishings or vehicles
- Damage to inaccessible areas
- Rodent or pest infestations preventing entry
Additional labor or return trip charges may apply if access is restricted.
9. Estimates, Change Orders & Additional Work
Estimates are valid for: - 14 days (standard work) - 7 days (water heaters)
Additional work or concealed conditions require written change order approval and price adjustment.
10. Ceased Work
If Customer requests work stoppage for any reason, Customer remains responsible for all labor and materials incurred to date.
Freedom Plumbing reserves the right to cease work for non-payment, unsafe conditions, denied access, or code violations requiring correction.
11. Warranty Terms
11.1 Payment Condition
All warranties are void if any balance remains unpaid.
11.2 Labor Warranty
- Repairs: 30 days
- New installations: 1 yea
11.3 Manufacturer Warranties
Manufacturer warranties apply to parts only. Labor to diagnose, remove, or reinstall is not included.
11.4 Drain & Sewer Stoppages
No warranty is provided on drain or sewer stoppages.
11.5 Freezing & Flooding
No warranty against pipe freezing or flooding events.
11.6 Existing Plumbing
Pre-existing plumbing conditions are not warrantable.
11.7 Customer-Supplied Materials
No warranty applies to customer-provided materials.
11.8 Work by Others
Unauthorized alterations void all warranties.
11.9 Temporary Repairs
Temporary or courtesy repairs carry no warranty.
11.10 Warranty Transferability
Warranties are non-transferable unless approved in writing.
12. Water Pressure & Code Compliance
Water pressure exceeding 80 PSI requires a Pressure Reducing Valve (PRV). Declining required code upgrades may void warranties and result in damage liability.
13. Concealed Damage & Restoration Exclusion
Freedom Plumbing is not responsible for damage to walls, floors, ceilings, cabinets, concrete, landscaping, or structural components required to access plumbing systems.
Restoration or finish repairs are not included unless specifically stated in writing.
14. Biohazard & Sewage Exposure
Work involving sewer or waste systems may expose biohazard conditions. Customer assumes responsibility for cleanup and sanitation unless otherwise contracted.
15. Hazardous Materials & Work Disclosure
Freedom Plumbing is not licensed for mold, asbestos, or lead abatement. Discovery may require work stoppage until remediation is completed by others.
HIGH-RISK WORK AREA DISCLOSURE & CUSTOMER ACKNOWLEDGMENT
Plumbing, gas, sewer, and underground services involve inherently hazardous work conditions that may include, but are not limited to:
- Pressurized water or gas systems
- Sewer waste and biohazard exposure
- Excavation and trenching hazards
- Confined crawlspaces or attic environments
- Structural access cutting (floors, walls, concrete)
- Mold, asbestos, or contaminated materials
- Heavy equipment and power tools
- Hidden or deteriorated piping systems
Customer further understands and agrees:
- Pricing may change due to concealed or hazardous conditions
- Additional safety measures or labor may be required
- Work may be paused if unsafe conditions exist
- Freedom Plumbing is not responsible for pre-existing structural, environmental, or plumbing failures discovered during work
16. Utility Locate & Private Utilities
Freedom Plumbing will contact public utility locate services when required. Customer is responsible for identifying private utilities. Damage to unmarked private utilities is not our responsibility.
17. Material Price Escalation
Material pricing is subject to supplier increases. Freedom Plumbing reserves the right to adjust pricing for documented increases prior to installation
18. Financing Default
Customer remains responsible for payment if third-party financing is denied, cancelled, or defaulted.
19. Chargebacks & Payment Disputes
Customer agrees not to initiate chargebacks for authorized work. Billing disputes must be addressed directly with Freedom Plumbing first.
20. Communication Authorization
Customer consents to receive calls, texts, and emails related to service, scheduling, and billing
21. Call Recording Notice
Calls may be recorded for quality assurance and documentation.
Recording of Onsite Work
Work areas may be photographed or video recorded for documentation, training, insurance, or dispute resolution purposes.
22. Permit Responsibility
If required permits are declined against Company recommendation or jurisdictional requirements, Freedom Plumbing, Inc. will not provide or continue services on the project.
Permits are required to ensure code compliance, safety, and manufacturer warranty protection. Projects lacking required permits will be suspended until proper approvals are obtained. Customer assumes responsibility for any delays, additional costs, or compliance issues resulting from permit refusal.
23. Limitation of Liability
Freedom Plumbing is not liable for
- Consequential damages
- Water damage losses
- Acts of God
- Failures outside repaired scope
Freedom Plumbing not liable for consequential damages, loss of use, business losses, or indirect damages.
Third-Party Damage Disclaimer
Freedom Plumbing, Inc. is not responsible for system failures, damages, performance issues, or safety hazards caused by work performed by other contractors, builders, prior plumbing installers, home warranty vendors, or third-party service providers.
This exclusion also applies to any tampering, adjustments, modifications, or repair attempts made by the Customer or others after Freedom Plumbing’s work has been completed.
Unauthorized actions include, but are not limited to:
- DIY repairs or alterations
- Hiring another contractor to modify or “finish” work
- Adjusting valves, regulators, pressure devices, or installed equipment
- Connecting new fixtures or appliances to serviced systems
Water Damage Mitigation
Customer must take reasonable steps to mitigate water damage, including shutting off water and contacting emergency services if necessary.
Insurance Subrogation Waiver
Customer waives subrogation claims by their insurance carrier against Freedom Plumbing except in cases of gross negligence.
24. Force Majeure
Freedom Plumbing is not responsible for delays caused by events beyond its control.
Weather / Frozen Ground / Digging Delays Excavation timelines may be impacted by weather, soil conditions, or utility conflicts without penalty.
25. Legal Venue & Time Limitation
All disputes shall be governed under South Carolina law in Lexington or Richland County.
Any legal claim must be filed within one (1) year of service completion.
Customer Review & Resolution Policy
Freedom Plumbing, Inc. values customer feedback and encourages open, honest reviews regarding service experiences. Customers agree to make reasonable efforts to address service concerns directly with the Company prior to publishing public complaints so that an opportunity for resolution may be provided.
Nothing in this agreement restricts or prohibits a Customer’s right to leave truthful, lawful reviews or opinions regarding services rendered. However, Customer agrees not to publish statements that are knowingly false, misleading, defamatory, or made with malicious intent.
Freedom Plumbing reserves the right to pursue legal remedies for demonstrably false or defamatory claims that cause material harm to the Company’s reputation or business operations.
Interpretation and Definitions
Interpretation: The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions: For the purposes of this Privacy Policy-
- Account means a unique account created for You to access our Service or parts of our Service.
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Freedom Plumbing, Inc., 5569 Platt Springs Rd..
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Country refers to: South Carolina, US
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website refers to Freedom Plumbing, Inc., accessible from www.freedom-plumbing.com You or Your means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
By using our services, including agreeing to receive text message communications, you expressly consent to collecting, using, and sharing your personal information as outlined in our Privacy Policy. You acknowledge that you have read, understood, and agree to our Terms of Service and Privacy Policy, including the terms related to data collection, communication, and security.
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone or cell number
- Address, State, Province, ZIP/Postal code, City
- Usage Data
- Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by:Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose :These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company collects personal information from you when you interact with our services, including when you sign up, make purchases, or communicate with us via text messages. The types of information we collect may include your name, contact details, payment information, and any other information you voluntarily provide. We use this information to provide, maintain, and improve our services, process transactions, communicate with you, and comply with legal obligations. Your information may be shared with trusted third-party service providers solely for the purpose of operating our business and fulfilling our commitments to you. We do not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. You have the right to access, correct, or delete your personal information at any time, and we are committed to handling your data in a secure and transparent manner.
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates, promotional messages, or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation. You may opt out of receiving promotional messages at any time by following the opt-out instructions provided in the messages. Your continued use of our services constitutes your ongoing consent to these terms. The Company is not responsible for any delays, failures in delivery, or any other issues related to the transmission or receipt of text messages. Delivery of text messages is subject to effective transmission by your mobile carrier and is not guaranteed by our company. By allowing Us to contact you through our SMS services, you acknowledge and agree that we will not be liable for any damages, losses, or injuries arising from or related to the use or failure to receive any text messages, including but not limited to, delays, non-delivery, or technical issues. Use of our SMS services is at your own risk, and we provide our services on an ‘as-is’ basis without any warranties of any kind, express or implied.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For Charity Contests: Your mobile details will remain confidential and will not be shared with outside entities other than the Charity you engage with us about. You will only be contacted for promotions and reminders that help and relate to the charity. Please note that carriers are not liable for delayed or undelivered messages. You may expect to receive texts relating to contest reminders, your charity’s events, and number confirmation. The frequency of messages may vary.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating our products, services, marketing, and user experience.
We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Security of Your Personal Data
The Company is committed to protecting the security of your personal information. We implement industry-standard security measures to safeguard your data against unauthorized access, use, or disclosure. However, it is also your responsibility to protect the confidentiality of your account information and any passwords associated with your use of our services.
You agree to notify Us immediately of any unauthorized use of your account or any other security breach. The Company will not be liable for any loss or damage arising from your failure to protect your account or personal information adequately. By using our services, you acknowledge and accept that no data transmission over the Internet or mobile networks can be guaranteed to be 100% secure, and therefore, you use our services at your own risk.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
The Company is committed to upholding the highest standards of privacy for all personal information collected through our text messaging services. We do not sell, rent, distribute, or trade your personal data to third parties without your explicit consent unless legally required to do so. Any information shared with third parties is exclusively for the purpose of delivering our services to you. We assure you that your data will never be shared with third parties for marketing purposes.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. Our Service may give You the ability to delete certain information about You from within the Service.
You may also contact Us to correct or delete any personal information that You have provided to Us. Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Freedom Plumbing, Inc. reserves the right to modify, update, or revise this Privacy Policy at any time at the Company’s sole discretion. Any changes become effective upon publication, posting, or distribution through the Company’s website, digital platforms, service documents, or other official communication channels. Continued use of our website, services, or communication systems after such changes constitutes acceptance of the revised Privacy Policy.
Customers are encouraged to review this Privacy Policy periodically. Questions may be directed to our office through our website or contact information provided.
Customer Acceptance
By signing, approving an estimate, or submitting payment, Customer acknowledges and agrees to all Terms & Conditions contained herein.
Copyright & Use Restriction Notice
© 2026 Freedom Plumbing, Inc. All Rights Reserved.
All documents, agreements, pricing structures, service terms, warranty language, and written materials issued by Freedom Plumbing, Inc. are proprietary and confidential business documents.
No portion of these materials may be copied, reproduced, distributed, modified, or used for competitors, vendors, third parties, commercial or business purposes without prior written consent from Freedom Plumbing, Inc.
Unauthorized use or duplication is strictly prohibited
Trademark & Brand Protection Notice
Trademark & Brand Use Disclaimer
Freedom Plumbing®, Freedom Plumbing, Inc., and all associated names, logos, service marks, slogans, mascots, and branding elements are the property of Freedom Plumbing, Inc.
All trademarks, trade names, logos, graphics, vehicle wrap designs, marketing materials, and brand identifiers used in connection with Freedom Plumbing, Inc. are protected by applicable trademark, copyright, and intellectual property laws.
No portion of Freedom Plumbing, Inc.’s branding or identity may be copied, reproduced, modified, distributed, displayed, or used in any manner without prior written authorization from Freedom Plumbing, Inc.
Unauthorized use, imitation, or misrepresentation of the Company’s name, likeness, or branding for commercial or promotional purposes is strictly prohibited and may result in legal action.